CISCO Futures Services

Billing for internet services:
1) Automatic Credit card billing is preferred Billings are made the week before the start of the new month
2) Alternative billings are charged an additional $10/month billing charge.
The CISCO-Futures disconnection policy:
Your account will be disconnected:

• anytime the account goes into arrears
• if a credit card on file for auto-charging cannot be charged/has expired
• if the account is non-autocharging and the customer fails to renew before the last US business day of each month. The reconnection fee is $10.

Termination of Services by Customer
    Notification of CISCO by voice or email, etc.
    CISCO will respond with termination information for customer's files
    CISCO response completes the termination process (proof of termination)
  Non-use of customer account does not cause termination

   Monthly subscriptions require 30 day notice of cancellation.


Termination for Non-Payment
  Payment for services must be in advance
  Customer is responsible for notifying CISCO of credit card changes
  In no case will an account remain open if arrears exceed 30 days
  Reconnect charge is $10 plus arrears


HomeStudy Course Procedures
  End of month billing is made for the next Lesson to follow
  The customer must contact CISCO for the next Lesson password
  Lesson passwords are good for 1 year from the Lesson date


Best Efforts, No Warranty
  CISCO shall use its best efforts to keep its computer systems and
  communication links operative but is not responsible for any
  consequences due to any service outages.

  Historical tick data is reported in the format received by CISCO from
  the ticker engine.

  Errors and omissions in data purchased must be reported within 45 days of
  receipt for credit.  Missing data is credited on a pro-rata basis.

  CISCO does not warrant the accuracy or completness of the data on
  its systems or the programs for processing the data.